Privacy Policy

Better Lab Tests Now respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. Our Privacy Policy was adopted to maintain clear cut standards of privacy and security with the information we are provided by customers. Better Lab Tests Now is in compliance with HIPAA and other privacy laws. We will never use or disclose any individuals protected health information (PHI) unless permitted or required by HIPAA. All Better Lab Tests Now clients will receive and acknowledge this Privacy Notice.

What information Does Better Lab Tests Now Gather about You?

Personally Identifiable Information: We may collect personally identifiable information from you, including your name, email address, physical address, and phone number, when you engage in any of the following activities: order Better Lab Tests Now testing through our website; or sign up to receive promotional materials via email. Some of the personally identifiable information we collect from you, including your name, address, phone number, email address, and payment card information, is required in order to process your online purchases, respond to your requests, and contact you about your online purchases, if necessary. We may collect information regarding your personal or professional interests, demographics, past experience with Better Lab Tests Now testing and services, detailed contact preferences or other personally identifiable information. We won’t store your credit card information. We may also collect personally identifiable information that you voluntarily disclose on the website, absent any request from us.

How Does Better Lab Tests Now Use Your Information?

We may use information you provide to us for a variety of purposes, including the following: to process purchases, refunds, exchanges, and other transactions; to contact you about questions or communications regarding your order; to respond to your customer service inquiries; to contact you about new products, services, special events and promotions; to help us learn about your shopping preferences; to help us improve our website, testing, services and other offerings; and to otherwise enhance your shopping experience.

Users may opt-out at any time from receiving these communications.

Log Files

Like many other Web sites, Better Lab Tests Now makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable. Better Lab Tests Now also uses Google Analytics to compile usage statistics. This service is provided by Google, Inc. Their privacy policy can be found here. For more details on how Google uses information from websites that use their services, click here.

Cookies and Web Beacons

When you visit Better Lab Tests Now, cookies can be stored on your computer. Cookies are little pieces of information that can help identify your browser and that can store information about visitor’s preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitor’s browser type or other information that the visitor sends via their browser.

How Can You Access or Change Your Information?

You may access, review and edit the personally identifiable information that you provide to us online. You can also ask us to update your personally identifiable information or communication preferences by contacting us via our Contact Uspage. Please note that any request to update your information may take up to 30 days to process and that you may continue to receive communications from Better Lab Tests Now using the previously provided information until your request becomes effective.
Additionally, you may opt-out from use of your personally identifiable information collected online for the purpose of sending such marketing or promotional communications at any time by following the unsubscribe instruction contained within each of the newsletters or promotional communications you receive.

If you have any questions about our Privacy Policy, please email ClientServices@BetterLabTestsNow.comor call us at 877-894-8363.

Services Disclaimer

Under no circumstances should any person attempt to draw their own blood. Blood draws can only be performed by certified phlebotomists or physicians who are qualified to draw blood. Better Lab Tests Now will assume no responsibility for any person who attempts to perform procedures they are not qualified to perform.

Better Lab Tests Now offers laboratory services for monitoring wellness. The tests found listed on our website are not intended to diagnose, treat or cure disease. We do not claim that any of our services will prevent disease. Any material provided is for educational purposes only and is not intended to substitute for a physician’s consultation. Better Lab Tests Now does not render medical advice or services. Any individual with health disorders, or any condition that warrants medical supervision assumes full responsibility for obtaining medical consultation with a qualified medical professional. You should consult your physician regarding any symptoms or medical conditions. Better Lab Tests Now does not recommend self-diagnosis or self-medication, and no information on this website or presented by any employee of Better Lab Tests Now may be interpreted as recommending self-diagnosis or self-medication. If a laboratory test is outside normal ranges, you may be encouraged to see a physician. There are various diseases that cannot be uncovered by these tests alone. Testing only constitutes a partial evaluation of your state of health and does not represent a diagnosis or treatment of disease. Better Lab Tests Now shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this website. In no event shall Better Lab Tests Now be liable to you or anyone else for any decisions made or actions taken or not taken by you in reliance on such information. Material placed online by users does not represent medical advice of Better Lab Tests Now and we make no representations with respect to accuracy, reliability, completeness, timeliness or usefulness of the contents. Most tests listed here on our site are not insurance reimbursable as we are a third party and not the laboratory performing the testing. Tests purchased through Better Lab Tests Now must be submitted for processing within 12 months of the date of purchase, or by the expiration date on the test kit, whichever is earlier.

*Better Lab Tests Now does not treat or diagnose. The information provided by these tests is for information only not diagnoses of disease. We recommend sharing these results with your healthcare practitioner.