Return Policy

We stand behind our offerings and services and want our customers to be satisfied with them. Our philosophy is to deal with our consumers reasonably and fairly.

You may cancel your order prior to shipping by calling our Customer Service department at 1-877-894-8363 FREE (toll free) or emailing us at

After your test has shipped, any requests for refund must be received within 90 days of purchase. Please note that test kit and all documents included with kit, including prepaid shipping label/bag must be returned. A $35.00 processing fee, and additional return shipment fee, will be charged on all returns and subtracted from your refund. BLTN will refund only to the original payment credit card. No refunds will be made after 90 days.

If you use PayPal, Venmo, or another processing service and cancel your order prior to us shipping the test kit, we will offer you a refund for your purchase, but you will still be responsible for any fees associated with the initial transaction.

To request a refund, please complete the Customer Refund Request form or contact Better Lab Tests Now.